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 Value for Money  4.0
 Rooms  4.0
 Cleanliness  4.0
 Location  4.0
 Security & Safety  4.1
 Service & Staff  4.0
 Food / Dining  3.6
 Total  4.0

"Disgraceful"

User Rating:  1.6
Reviewer:   John C. of Canberra ACT, Australia
Reviewed:   April 15, 2016  (see hotel reviews from Instantworldbooking.com)
Traveled:   April 2016     Type:   Couple
1 2 3 4 5
 Value for Money
 Rooms
 Cleanliness
 Location
 Security & Safety
 Service & Staff
 Food / Dining
Comments  (English):
Arrived after midnight as advised on booking form. Nobody at reception. Had to telephone the hotel to get someone to come to aswer the reception desk telephone. No record of booking. Tried to retain our passports for the entire 3 night stay (as ransom) however we refused. Told the receptionist that she could photocopy them - no photocopier so we to photos on our phone and asked for their email address - unable to provide. She called the manager and was told to take photos of same on her phone, which she did. Gav was their problem and that we were e us the key to a room two floors up - no elevator. The room was crap, no soap or shampoo, the "garden" view from th balcony overlooked a junk yard with rusted scrap metal and foot high weeds. We were approached by the manager on our way to breakfast the following morning and were informed that we had no reservation. We told her that that was their problem and we were checking out after breakfast. she offered us a room on the ground floor but we'd seen enough of the dirty corridors and tatty bed linen.
When we tried to pay with the same credit card we'd used to secure(?) the booking was told "cash only, no Eftpos." Hence the passport ransom ploy. No cash no passport> so, no Credit Cards, noATM, no photocopier, no way ever again. On a 1-5 star rating - they got 5 out of 5 baSTARds!!!

"Overated and old"

User Rating:  1.5
Reviewer:   Richard S. of Concord, United States
Reviewed:   August 19, 2007  (see hotel reviews from Instantworldbooking.com)
Traveled:   August 2007     Type:   Other
1 2 3 4 5
 Value for Money
 Rooms
 Cleanliness
 Location
 Security & Safety
 Service & Staff
 Food / Dining
Comments  (English):
The common facilites are rub diwn and the rooms are average to poor. We had 3 of them. The brakfast is mediocre at best. This hotel is a 20 minute walk to the real center of old town. There are few restaurants nearby. Thus is a 1 star hotel, but the prices are not for Hoi An.


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